Everything you need
before you arrive.
The practical details — house rules, policies, and the answers to the questions we hear most. Anything else, we're a message away.
House rules
Check-in / check-out
Self check-in after 4:00 PM; check-out by 10:00 AM.
Maximum occupancy
Up to 8 guests. The home is not suited to events or parties.
Quiet hours
Please keep noise considerate after 10:00 PM out of respect for our neighbors.
No smoking
Smoking is not permitted anywhere inside the home; please use designated outdoor areas.
Pets
Well-behaved dogs are welcome by prior arrangement (a pet fee applies).
Care for the home
Treat the house and its furnishings with care, and let us know promptly if anything needs attention.
Policies
Minimum stay
2 nights (more on holiday weekends).
Cancellation
Free cancellation up to 30 days before arrival; 50% refund up to 14 days before. See your confirmation for full terms.
Security deposit
A refundable $500 authorization hold, released after a smooth check-out.
Primary guest
The guest booking must be at least 25 and present for the stay.
Frequently asked questions
Why book directly with Lakehouse Kaia?
Because you'll get our best rate with no booking-site service fees, you reserve directly with the family who owns and cares for the home, and we can be flexible on things like early check-in. Booking direct keeps more of your money in the stay.
Where exactly is the house?
On Greenwood Lake in West Milford, New Jersey — about an hour from the George Washington Bridge. For privacy, we share the exact address and directions in your booking confirmation.
How does booking work here?
Choose your dates and number of guests and send a reservation request — it's instant and commitment-free. We confirm availability, then send a secure link to complete payment and lock in your stay.
What is the minimum stay?
2 nights, with a longer minimum over some holiday weekends. Reach out about shorter midweek stays — we can sometimes accommodate them.
How many guests can stay?
The home comfortably sleeps 8 across 4 bedrooms. Occupancy is capped at 8 guests.
Can we bring our dog?
Yes — well-behaved dogs are welcome by prior arrangement, with a small pet fee. Just let us know when you request your dates.
Is there fast Wi-Fi for remote work?
Yes. The home has fast Wi-Fi and a dedicated workspace, so you can take a call in the morning and be on the trail by the afternoon.
Can we swim in the lake?
Yes — the home has private lake access for swimming and paddling. As with any open water, swim at your own risk and keep an eye on children.
What's the best season to visit?
Every season has its own pleasure: the water in summer, the foliage in autumn, the fireplace and steaming hot tub in winter, and the waterfalls in spring.
Is parking available?
Yes — there's free parking on site for several cars. A car is the easiest way to enjoy the area.
Ask us anything.
We're the family who owns the home, and we're happy to help you plan the perfect stay.